In-Warranty and Out-Of-Warranty Repair

Ultimately, it is at the discretion of A.H. Systems if a product is eligible for warranty repair, but we'll always work with you to determine the best solution possible. On average, repairs take about 2-3 weeks to complete, and we'll keep you updated if it exceeds this amount of time for any reason. To get started with a repair request, simply fill out one of the forms below and we’ll contact you with next steps:

If Your Product Is Covered Under Warranty & Needs Repaired:

If your A.H. Systems product is covered under your warranty and is in need of repair, click the below link named, "In-Warranty Repair Form". After printing this form, follow the instructions on the form in order to have your product repaired.
In-Warranty Repair Form

If Your Product Is Not Covered Under Warranty & Needs Repaired:

If your A.H. Systems product is not covered under your warranty, click the below link named, "Out of Warranty Repair Form." After printing this form, follow the instructions on the form in order to have your product repaired. All repairs are guaranteed for 30 days.
Out-of-Warranty Repair Form

4 Simple Steps To Returning Your Product For Repair:

Ultimately, it is at the discretion of A.H. Systems if a product is eligible for warranty repair, but we'll always work with you to determine the best solution possible. On average, repairs take about 2-3 weeks to complete, and we'll keep you updated if it exceeds this amount of time for any reason. To get started with a repair request, simply fill out the form below and we’ll contact you with next steps:

How to Return an Item for repair:

1.) Before sending a product in for repair, contact an A.H. Systems representative by calling 1(818) 998-0223 or by emailing sales to request a Return Material Authorization (RMA) number. Please allow up to two business days for processing your request.

2.) Pack your complete product (including all parts) in a smaller sized box for lower cost shipping rates. Product must be shipped prepaid by the customer to A.H. Systems with the RMA number visible on the shipping box.

3.) Send us the applicable Repair Form inside your product package.

4.) Mail your package to us prepaid via UPS, FedEx, or USPS to the mailing address below. Remeber to include the repai RMA number on the package.

Mailing address:
A.H. Systems, inc.
9710 Cozycroft Ave.
Chatsworth, CA 91311

ATTN: Repair RMA #________

Once received, your product unit will be inspected and repaired. Normal turnaround time is 10–14 business days. Should you have any questions regarding the warranty or repair of your product, or any of the above listed information, feel free to contact us:

Customer Support (Available Mon – Fri 7 AM – 3:30 PM Pacific Standard Time):
(818) 998-0223
Email

* Non-warranty repair fees do not include any shipping charges which may be associated with shipping the product back to the end user. All shipping charges are the responsibility of the end user.